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Empire Executive Chauffeurs Ltd (Chauffeuring Service) KEY PRINCIPLES
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR REQUESTING THE SERVICE MADE AVAILABLE TO YOU VIA WEBSITE AS THEY INCLUDE IMPORTANT INFORMATION ABOUT THE SERVICES, YOUR RIGHTS AND OTHER IMPORTANT INFORMATION.
HOW TO CONTACT US
We are Empire Executive Chauffeurs Limited, a private limited company established in England and Wales, registered under the company number 11007541 and having its office at 450 Bath Road, West Drayton, London, United Kingdom, UB7 0EB. You can contact us by email: info@empireexec.co.uk by WhatsApp on +447747651825 or by phone +442039730641.
If we have to contact you, we will do so by phone call, text message or email, using the details you provided to us when booking.
Empire Executive Chauffeurs Ltd is free to decide to accept or reject a request. Acceptance is communicated to you through email, text or phone call.
Empire Executive Chauffeurs Ltd collects uses and discloses information from or about you.
BOOKING PASSENGER TRANSPORT SERVICES
Users may request passenger transport services by submitting a passenger transport booking request via email or phone.
In order to create a personal account, user shares his/her first name, last name, email address, telephone number and credit card data. User guarantees that all data provided are true, correct and up to date. It is not possible to link a credit card to a personal account which is not registered in user’s name.
In order to create a corporate account, user shares his/her first name, last name, email address, telephone number, company name, company registered number, and company registered address and credit card data. User guarantees that all data provided are true, correct and up to date. It is not possible to link a credit card to a corporate account which is not registered in user’s name.
Empire Executive Chauffeurs Ltd may suspend or terminate personal or business accounts at any time for any reason including without limitation if Empire Executive Chauffeurs Ltd has reasons to believe that the account is created with false data or otherwise used for fraudulent purposes.
By submitting a booking request, user is offering to purchase passenger transport services subject to these terms. A contract between the user and Empire Executive Chauffeurs Ltd for the purchase of passenger transport services only be made when private hire operator (Empire Executive Chauffeurs Ltd) accepts a booking request. A booking shall only be deemed to be accepted by us when we issue written confirmation of the booking via email or text, at which point and on which date and time a contract for the of those services to which the booking relates shall come into existence. The passenger in each case deemed to have accepted the Terms when making use of the passenger services. Each booking constitutes a contract between Empire Executive Chauffeurs Ltd, the passenger and you (if the person making the booking is different from the passenger). There is no obligation on us to accept a booking and it may be declined for any reason.
Empire Executive Chauffeurs Ltd is legally responsible for accepting, performing the booking and transport service. We are responsible for providing you with customer service assistance and will at all time act as the point of contact for you for customer service questions.
On all occasions only Empire Executive Chauffeurs Ltd can cancel a booking, which will be then communicated to you via email/text/call.
To the maximum extent permitted by law, we remain responsibly solely for our obligations to you. The liability in relation to the transportation services belongs on to Empire Executive Chauffeurs Ltd.
Empire Executive Chauffeurs Ltd will contact you via email or text, before start of the journey, to confirm the vehicle license plate number, the driver’s contact details, the driver’s license number, the driver’s private hire vehicle license number and where a passenger can receive it, a photo of the driver.
A booking may be for an as directed booking, or may be advance pre booked. The chargers will be quoted via email/phone at the time of the booking request. A booking constitutes an offer of purchase.
The services provided by Empire Executive Chauffeurs Ltd include:
The acceptance of booking requests and allocating of each accepted booking request. Provision of the booking confirmation to a user before their journey start.
Keeping a record of each accepted booking request and remote monitoring of the performance of the passenger transport services.
Receipt of and dealing with feedback, questions and complaints relating to the driver services, as well managing any lost property queries relating to the driver services.
Charges and Payments
If you make a booking request, you agree to pay the relevant charges as described in our website and will be responsible for any charges.
We will provide an estimate of the charges for the service. Please be aware that the final amount charged to you may be different from the estimate.
You may be charged supplementary charges and costs, for your use or misuse of Empire Executive Chauffeurs Ltd provided services (such as repair or cleaning fee).
In some cases, if the chauffeuring services cannot be performed due to your action or inaction, all charges may apply.
Payment must be made once the booking has been accepted by Empire Executive Chauffeurs Ltd. All payments must be made before start of journey via secure payment link send to you via email/text.
Unless otherwise agreed, all charges are due 12 hours prior to start of service and payment will be facilitated by Empire Executive Chauffeurs Ltd payment link send by email or message.
Charges are inclusive of applicable taxes including VAT unless specifically stated otherwise. Cancellation
You may cancel your booking free of charge 12 hours prior to start of journey. 100% cancelation fee may be charged after 12 hours. You can notify us by phone or email.
If you fail to present yourself you will be charge the full fare.
Airport / Sea Port 1 hour’s free waiting, if you fail to contact us after 1 hour the ride will be automatically cancelled and charged at full rate.
Venue pickup 15 minutes free waiting. Failure to contact us after 15 minutes will result in cancelation and charged at full rate.
TERMS SPECIFIC
Empire Executive Chauffeurs Ltd shall carry out passenger services in accordance with the instructions set out in the booking request. It is the sole responsibility of the user to ensure that all information relevant to the request is provided at the time of submitting the booking request. In particular, the user must provide all relevant information in relation to service.
If the driver does not arrive to the pick-up location, within 10 minutes of the booking time, the user may cancel the booking request without liability.
Our liability insurance covers you in the event of an incident while on the journey. We will not be liable for delay caused due to unforeseen circumstances.
Airport Bookings
When making an Airport Booking you must provide the flight number. We use it to track your arrival time to calculate airport inclusive waiting time and additional waiting time.
Availability of User and/or Recipient
The user and the recipient must be available to receive calls at the phone number submitted through the booking confirmation from the moment receiving the booking confirmation. If the recipient is any person other than the user, the user confirms that the user has obtained the consent of the recipient to provide a contact telephone number(s) and/or other contact details in the booking request and for the driver to contact the recipient in connection with the performance of the services.
Consumer Rights
Consumers have legal rights in relation to services that are not performed with reasonable care and skill. Advice about the legal rights of consumers is available from the Citizens’ Advice Bureau (www.citizensadvice.org.uk) or Trading Standards (www.gov.uk/find-local- trading-standards-office). Nothing in these terms in any way affects the legal rights of consumers.
Complaints
If the user has any complaints regarding the service, the user is encouraged to inform Empire Executive Chauffeurs Ltd thereof through the email or phone as soon as possible, but no later than within 24 hours. Empire Executive Chauffeurs Ltd may request a photographs or other evidence or explanation of the circumstances related to the complaint.
APPLICABLE FEES
Transport fees — Empire Executive Chauffeurs Ltd, shall be entitled to charge user the agreed transport fees for the provision of driver services calculated in accordance with its set rate for the driver services (“Transport Charges”).
Disbursements & Transaction Fees — Where the driver incurs additional charges to provide the services (“Disbursements”), driver shall be entitled to recover those disbursement from the user by emailing Empire Executive Chauffeurs Ltd appropriate evidence of the disbursement. On receipt of such evidence Empire Executive Chauffeurs Ltd, shall be entitled to recharge the user.
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Cancellation Fees — In the case where user cancels a booking request after 12 hours, or the driver cancels a booking request due to:
The passenger not being at the agreed pick-up location at the pick-up time.
User being in breach of these terms, Empire Executive Chauffeurs Ltd will charge the user a cancellation fee including waiting time, which fee will at least amount the minimum fare (“Cancellation Fees”). Where Empire Executive Chauffeurs Ltd cancels a booking request as a result of the user’s breach of these terms or pursuant to its rights, the right to charge cancellation fees shall be in addition to its right to recover any disbursements incurred and any applicable transaction fees (as well as or other costs or losses incurred as a result of the user’s breach of these terms).
PAYMENT
Payment Using Personal Account
Credit/ Debit card payments — passenger transport services booked via the website can only paid by credit card/ Debit card. Before the start of ride the set rate shall be charged as agreed.
Timing — transport charges, disbursements, transaction fees and cancelation fees shall be charged automatically by Empire Executive Chauffeurs Ltd, once driver has confirmed that services have been completed and/or services have been cancelled using the credit card linked to the personal account.
Preauthorization — Empire Executive Chauffeurs Ltd will pre-authorize user’s credit card to ensure that there are enough funds to pay for the booked ride.
Payment Using Corporate Account
Monthly payment — users of a corporate account can elect to pay monthly. Empire Executive Chauffeurs Ltd will provide a detailed invoice on the first date of each month setting out all transport charges, disbursements, transaction fees and cancellation fees incurred under that corporate account in the preceding month.
The user shall pay each invoice to Empire Executive Chauffeurs Ltd within 30 days of the date of the invoice unless otherwise agreed in writing with Empire Executive Chauffeurs Ltd.
Empire Executive Chauffeurs Ltd reserves the right to immediately suspend user’s access to the corporate account and its features in the event of any overdue payment.
If for any reason any payment is not made when due, Empire Executive Chauffeurs Ltd reserves the right to be paid on an indemnity basis any costs Empire Executive Chauffeurs Ltd incurs in recovering any money due under any and all unpaid invoices (and the costs of recovering such costs) including Empire Executive Chauffeurs Ltd administrative costs and any associated costs incurred with lawyers or debt collection agencies. Empire Executive Chauffeurs Ltd administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent.
Refunds
If Empire Executive Chauffeurs Ltd will not be able to provide or perform the service, we will refund the full amount charged.
Complaints and loss property
For any complaints or questions regarding lost & found items, please mail us at info@empireexec.co.uk or report us by calling +447747651825.
DISPUTE RESOLUTION
If the user has a complaint relating to these Terms, or any services provided, Empire Executive Chauffeurs Ltd will try to resolve the complaint using its internal complaints-handling procedure. Please contact Empire Executive Chauffeurs Ltd by email at info@empireexec.co.uk by telephone on +447747651825.